Privacy Policy

Donation Privacy/Refund Policy

Rural Health Network of South Central New York respects the privacy of donors and consumers and believes that the protection of your privacy is one of our most significant responsibilities. This statement explains our policies and practices regarding the use and disclosure of your personal information by Rural Health Network of South Central New York.

Information Collection, Use, and Sharing

We do not acquire any more information about donors or consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. When you use our site to make a donation, make a contribution associated with transportation services, or register for an event, we may collect the following information: your name, contact information (including email address), payment information, and other information relevant to your payment.

We may use your contact information to acknowledge your contribution, or to alert you about future programs or services that may be of interest to you. Donors to Rural Health Network of SCNY fundraising campaigns may be acknowledged in annual reports including those published online. Donors who prefer not to be included in published donor lists may contact us at cmartin@rhnscny.org to request that we keep your information private. Contributions towards fees associated with transportation services will never be published without prior permission from you.

Rural Health Network of South Central New York will not sell, trade, or share your contact information. You may contact us at communications@rhnscny.org or 1-888-603-5973 to update your contact information or to request removal from our contact lists.

Disclosure to Third Parties. We will provide individually-identifiable information about you to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have your express permission, or it is necessary to process transactions and provide our services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security

We train all of our employees about the importance of privacy. We give access to information about donors and consumers only to those employees who require it to perform their jobs.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card or bank account data), that information is encrypted and transmitted in a secure way. We use an outside payment processing company to process credit and electronic fund transfer payments. This company does not retain, share, store, or use personally identifiable information for any purpose beyond processing your payment. Both Rural Health Network of South Central New York and the outside payment processing company are compliant with the Payment Card Industry Data Security Standards (PCI DSS).

Refund Policy

Donations and contributions to service fees are non-refundable. Event registration payments will be subject to refund policies established for the specific event. If you believe you have made an error while authorizing any online payment, please contact us at 1-888-603-5973 during regular business hours so that we may assist in resolving your issue.

Changes to Privacy Policy

Rural Health Network of South Central New York reviews and updates this policy periodically. Such changes will be publically posted in this area of our website